Business Goals

“Essen auf Rädern” is a service from apetito that delivers meals directly to your home. Apetito has set up the information portal EssenaufRädern.de and integrated meal services throughout Germany. The new chatbot answers a wide range of questions about the services that customers could previously only answer through time-consuming research.

Results

Thanks to the new chatbot, EssenaufRädern.de has significantly improved its customer friendliness and retention. The implemented chatbot, which is based on generative AI, successfully answers a large number of customer queries, which has led to a noticeable reduction in customer service workload and increased customer satisfaction.

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