Success Cases
R+V
With the help of LoyJoy, R+V built the chatbot Emmie, which successfully optimises the customer journey.
Business Goals
R+V is one of Germany’s largest insurers. The digital AI assistant Emmie was built using the LoyJoy platform.
Customers expect smart self-service around the clock. Thanks to generative AI and a comprehensive knowledge base, Emmie provides reliable answers to all questions and guides customers to their goal more quickly.
Linguistically, she adheres to brand guidelines to ensure a consistent user experience.
Results
Emmie improves customer satisfaction by providing customers with support in a matter of seconds.
At the same time, it reduces the workload for the service team. Links to online contract conclusion promote lead generation.
Emmie initially supports customers and interested parties with all aspects of pet insurance. Further rollout is currently underway.