Business Goals

The DAX-listed company Covestro has teamed up with LoyJoy to develop a chatbot that provides specialist staff with quick access to safety data sheets (SDS). SDSs are essential for the safe handling of chemicals. The chatbot enables a targeted search by country and language - simple and time-saving.

Results

Covestro has made its customer service more efficient with LoyJoy’s innovative conversational solution. The chatbot reduces manual effort, speeds up the provision of information and increases customer satisfaction. At the same time, Covestro gains valuable insights into customer needs and improves service quality.

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