About LoyJoy
Technology that listens. A team that delivers.
LoyJoy is a technology company from Münster, founded in 2018 by Ulf Loetschert and Ulrich Wolffgang. We develop and operate an Agentic AI platform that enables companies to automate their customer interface via chat and phone. Over 100 enterprise customers in the DACH region rely on LoyJoy – including RTL+, TRUMPF, R+V Versicherung, Deutsche Telekom, and Beiersdorf.
What drives us
Customer issues should be resolved, not just answered. That sounds obvious, but it is not. Most chatbots handle standard questions. Complex requests – contract changes, technical consultations, lead qualification – still land with overburdened teams.
LoyJoy closes this gap. Our AI agents execute processes autonomously, access connected systems, and resolve issues end-to-end. For us, this is not a vision – it is daily practice with our customers.
What you can expect from us
- Self-funded and independent
- No quarterly thinking. We answer to no investors and make product decisions based on customer feedback – not on return expectations.
- Long-term partnerships
- Many of our customers have been working with us for several years. We know their processes, their systems, and their goals – and develop the platform together with them.
- Dedicated contacts
- You work with a team that knows you. Short communication channels, fast decisions, direct dialogue – including with the founders.
- Speed of innovation
- Monthly releases, early productive use of generative AI since early 2023, consistent advancement towards Agentic AI. We do not wait for technology to become standard – we make it usable.
- EU data sovereignty
- LoyJoy is operated exclusively within the EU. All customer data remains in European data centres – with no transfers to third countries. We comply with GDPR, DORA, the EU AI Act, and the European Accessibility Act. For banks, insurers, and regulated enterprises this is not optional, but a prerequisite – and for us it is a matter of course.
Our conviction
We believe that the customer interface is the most important digital asset a company has. Those who do not actively shape it lose control over their own customer relationships. Our task is to give companies the tools to automate this interface intelligently, efficiently, and compliantly – with technology that business departments can manage themselves.
Founders
Do you have questions, feedback, or would you like to talk in person? Write to us directly – you will receive a personal reply.
Results in practice
A selection of our customer projects – see how companies have transformed their customer interface with LoyJoy.
