Conversational Platform
AI Chatbots with integrated compliance features
GDPR, EU AI Act, DORA, and Accessibility compliant – LoyJoy meets all regulatory requirements for enterprise chatbots.
LoyJoy offers you the assurance that every customer dialogue meets the highest legal standards – from the first click to archiving.
Why Compliance is Crucial Now
Regulatory requirements are increasing. LoyJoy helps you stay one step ahead.
- Stricter Regulations
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The EU AI Act and DORA increase requirements for transparency and resilience. LoyJoy is prepared for all relevant regulations.
- Reputation Protection
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Violations don't just cost money – they cost trust. With LoyJoy you stay legally compliant and protect your brand.
- Growing Customer Expectations
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Accessible and privacy-friendly experiences are expected. LoyJoy fulfills WCAG 2.2 AA and Privacy-by-Design out-of-the-box.
Legal Frameworks & How LoyJoy Complies
From GDPR to EU AI Act to DORA – LoyJoy is aligned with all relevant EU regulations.
- ⚖️GDPR.
- EU-only hosting in securely encrypted data centers. Privacy-by-design with data minimization, pseudonymization, and consent-aware tracking.
- 🤖EU AI Act (Limited Risk).
- Transparency obligations met: notice banners and Explainable AI feature. Model freedom without vendor lock-in – compliant with Art. 53 para. 1 lit. d.
- 🏦DORA.
- End-to-end audit logs for all chat events. Automated API incident notification via email.
- ♿Accessibility (BfSG / WCAG 2.2 AA).
- Screen reader compatible web component, keyboard navigation, high color contrast, and automated accessibility tests with every release.
- 🏅ISO 27001 & SOC 2 Type II.
- Hosting provider certified. OWASP ASVS v4 penetration test passed.
- 🔐Technical & organizational measures.
- TLS 1.3 in transit, AES-128 at rest. RBAC and optional MFA requirement. Data retention policy with automatic deletion period.
Privacy by Design & Operational Security
Transparency, control, and data protection are not extras – they are built into the LoyJoy platform.
- 🔍Explainable AI view.
- Source highlighting for every generated answer – traceable for customers and auditors.
- 🔒Anonymized logs.
- Personal references are removed before storage – no compromisable profiles.
- 📋Model-switch log.
- Every LLM change is documented – full traceability for compliance teams.
- 🇪🇺Data residency.
- All customer data stored exclusively in EU regions. LoyJoy does not have access to your data without your explicit permission.
- 📊Customer audit portal.
- 24/7 access to reports and log exports for your compliance evidence.
- ✅External audits.
- Annually by independent auditors – last report April 2025.