Trust Center

Everything you need to know about our security measures, data protection, and commitment to compliance.

Security, Data Protection, Governance, and Compliance Documents

Assistance with the Data Protection Impact Assessment (DPIA) under Art. 35 GDPR for the Use of the LoyJoy Platform May 6, 2026: This document serves as a foundation for the customer to conduct their own Data Protection Impact Assessment when implementing the LoyJoy platform.
BFSG EU Declaration of Conformity June 5, 2025: This EU Declaration of Conformity confirms the LoyJoy Platform adheres to EU accessibility requirements based on DIN EN 301 549:2021-03 and WCAG 2.1 AA.
Brief Statement on the EU AI Act May 6, 2026: LoyJoy GmbH as operator (deployer) of AI systems for chat and telephony. Overview of roles, transparency obligations, and GDPR compliance.
Data Privacy Overview and FAQ May 6, 2026: Quick start guide to data privacy in LoyJoy. The LoyJoy Platform is designed to minimize data footprint while providing flexible options for storage and...
Data Processing Agreement (DPA) May 6, 2026: This Data Processing Agreement (DPA) between LoyJoy GmbH and the customer pursuant to Art. 28(3) GDPR governs all processing of personal data.
Statement on environmental, energy, and occupational safety aspects of LoyJoy GmbH March 2, 2026: LoyJoy GmbH is fully aware of its corporate responsibility in the areas of environment, energy, and occupational safety.
IT & Data Security Measures May 6, 2026: The IT security measures implemented at LoyJoy to meet information security, privacy and compliance requirements.
Sub Processors List May 6, 2026: LoyJoy GmbH uses the following sub processors for processing personal data pursuant to the DPA. Annex 2 to the Data Processing Agreement.
Supplement to Your Privacy Policy May 6, 2026: This document contains a suggestion for supplementing your privacy policy when using LoyJoy – ensuring GDPR-compliant communication with your users.
Supplementary DPA Phone Agent May 6, 2026: Supplementary agreement to the existing DPA for customers who additionally use the LoyJoy Phone Agent for AI-powered telephone communication.
Technical and organizational measures according to Article 32 GDPR May 6, 2026: LoyJoy GmbH implements technical and organizational measures (TOMS) to ensure compliance with the GDPR provisions. Annex 1 to the Data Processing Agreement.