Conversational Platform
Analytics
Full transparency in every customer interaction – live analytics, funnel tracking, A/B tests, and GDPR-compliant insights.
See in real time how your chatbots are performing – optimize conversion funnels and customer satisfaction with just a few clicks.
Why Conversational Analytics?
Solid insights from every customer dialogue – in real time, with no data gaps.
- Higher Conversion Rates
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Guided dialogues measurably increase completion rates. Identify and optimize the critical steps along the customer journey.
- 24/7 Optimization
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Data is captured in seconds, allowing you to react immediately – without waiting for batch reports.
- Understand Your Customers
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Identify bottlenecks, drop-offs, and frequently asked questions to refine processes and improve customer satisfaction.
All Analytics Tools at a Glance
From funnel analysis to A/B testing – LoyJoy delivers the tools for data-driven optimization.
- 📊Funnel Visualization & Journey Map.
- Step-by-step funnel, segment filters, and PNG/CSV export – immediately see where users are dropping off.
- 📈Live Dashboards & KPI Cockpit.
- Conversation volume, response time, CSAT and NPS in real time. Custom events, heatmaps and word clouds included.
- 🧪No-Code A/B Testing.
- Create variants directly in the process editor, distribute traffic automatically, calculate significance, and activate winners with a click.
- ▶️Conversation Replays.
- Trace complete chats, identify bottlenecks, and automatically mask sensitive data.
- 🔍No-Code Segments & Drill-Down.
- Segment by channel, campaign, device or CRM data – all filters apply to every dashboard.
- 🔗Data Export & Integration.
- Real-time webhook to BigQuery, Snowflake or Power BI, REST API for ad-hoc queries, and scheduled CSV exports via email or SFTP.
LoyJoy MCP
Analytics in Dialogue: Query Your Data in Natural Language
Thanks to the integrated LoyJoy MCP server, you can connect your tenant to Claude, ChatGPT, Gemini, or a custom MCP client and work with your analytics in natural language – without switching between tools.
- ●Productivity at a new level.
- Query KPIs, compare variants, and summarize insights – directly in your AI assistant.
- ●For all teams.
- Product owners, CRM managers, and analysts get reliable answers in seconds.
- ●Available from the Professional plan.
- Implementation support by our project team available on request.
Privacy & Compliance
GDPR-compliant analytics – fully in the EU cloud, without compromising data security.
- 🇪🇺GDPR-compliant EU cloud.
- All data is processed and stored exclusively within the EU.
- ✅Consent-aware tracking.
- LoyJoy automatically reacts to your cookie banner and respects user consent.
- 🔒Fully anonymized data.
- Personal references are removed before storage – no compromisable profile.
- 🛡️Data minimization & encryption.
- Minimization to necessary data, encryption at rest and in transit.
- 📋Audit log.
- Complete traceability of all accesses and changes for compliance evidence.
- 👥Role-based access control.
- Granular permissions ensure only authorized people can access analytics data.
Success in Numbers
- processed chat events
- 10 Billion
- enterprise go-lives
- 200+
- average conversion lift through funnel optimization
- 35%
FAQ
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All chat steps, custom events, revenue, and more.
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Metrics update in real time.
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Yes, via webhook, API, or scheduled CSV export.
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Yes, all data is processed in compliance with EU regulations.
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Yes. Via the LoyJoy MCP server, you can connect your tenant to Claude, ChatGPT, Gemini, or a custom MCP client and query your analytics in natural language. Available from the Professional plan; implementation support by our project team available on request.