LoyJoy

🌟 April release at LoyJoy: accessibility, AI test automation, intelligent product finder, smart analytics - and much more

🧑‍🦯 LoyJoy complies with the German Accessibility Improvement Act (BFSG)

We are delighted to announce a very special highlight: The LoyJoy chat is now accessible! 🎉 Thanks to comprehensive accessibility optimisations, our chat platform is now fully usable via screen reader, navigable with the keyboard and clearly structured. This means we fulfil the requirements of the Accessibility Reinforcement Act (BFSG), which will apply to digital services from June 2025 - and send a strong signal for digital inclusion and participation. More information in our blog post.

But that’s not all - here are the latest highlights:

📦 New chat widget with web components and ES6 module

Our LoyJoy widget is now provided as a native web component () - integrated via a modern ES6 module. This eliminates the previous iFrame, which enables faster loading times, simpler styling, full CSP compatibility (incl. nonce support) and clean integration into modern web stacks. Ideal for developers and marketing teams alike. 💬🚀 All details in the blog post.

đź“Š Intelligent Insights (Beta)

Our new Intelligent Insights feature is now available in the Analytics of every Experience. The AI automatically analyses chat performance, creates a report and provides specific optimisation suggestions - ideal for identifying weak points and improving experiences based on data.

🛍️ Intelligent product advisor with GPT

With the new GPT Recommender module, you can build a smart product advisor in just a few minutes - without any programming. Customers describe what they are looking for, the bot asks questions if necessary and suggests suitable products from your product database - including availability, coupon function and add-to-cart (as with Wine in Black, for example).

Product data highlight:

The product database can now also be easily uploaded via CSV or XLSX - for example from your ERP or shop system. This allows you to update product data in just a few seconds - even automatically and regularly.

🧠 GPT Knowledge is even smarter

  • PDFs are now automatically divided into structured Markdown sections during upload - ideal for more precise answers.
  • When answering questions, the generative AI can now also include the current website on which the user is currently located. In particular, questions that include the context of the current website are answered reliably and without further enquiry.
  • GPT is able to rewrite users’ follow-up questions in order to improve the quality of the answers.
  • Complex questions can be broken down into sub-questions - this improves the RAG context search and significantly increases the hit probability.

🎨 Further improvements at a glance:

  • Display product galleries directly in the live chat
  • Delete all products at once in the manager - ideal for large updates
  • Emojis in Quick Reply buttons possible 🌟
  • Text colour of the header in the chat window as well as the primary and secondary buttons can now be individually adapted

New LoyJoy Release January 2025

We have once again developed the LoyJoy platform to support you in automating, personalizing, and enhancing the efficiency of your interactions.

AI Shopping Agent: Intelligent Product Consultation via Chat

AI-supported product consultation for increased sales will be the big topic in 2025 at LoyJoy!

Our client Wine in Black uses the “Intelligent Sommelier” to help customers discover excellent wines and current offers. Try the Sommelier now

  • AI Product Advisor Template: Use our new Product Advisor Template to efficiently implement AI-supported product recommendations.
  • Product Manager: Products can now be added and edited directly in the LoyJoy Manager. Learn more
  • Products API: Programmatic uploading of product data and integration into processes. Learn more

Gen AI-Supported Knowledge Processing and Explainable AI

  • Improved Website Crawler: The HTML of websites is now converted to Markdown to retain the formatting and links of the website. The chat now provides better link recommendations in the responses.
  • More Chunks and Optimized Knowledge Integration: In the GPT Knowledge module, configuring the number of knowledge chunks (max. 32) is now possible to receive more relevant answers. If multiple mentions are found in a source, they are now optimally sorted. If re-ranking is enabled in the GPT Knowledge process module, 1/3 of the sources will now always be selected, and 2/3 will be selected based on the re-ranking. This makes source selection more robust.
  • Explainable AI – Cite sources directly in the text: With generated answers, sources can now also be cited directly in the text (and not just below the answer). Initially, this will only be supported by the Command-R model from Cohere. To test this, select this model under Knowledge > Tab “Settings”. More models will follow.
  • Choose LLM per Module: You can now choose the GPT model in each GPT module separately, allowing for example GPT-4o or o1 selection for a specific module where strong AI is required. GPT-4o-Mini then remains the standard for all other modules.
  • Extend Answers with Web Search: The “GPT Knowledge” process module now has the ability to search the internet for sources. The search allows you to search the web for answers to a question in addition to the internal LoyJoy knowledge database. The web search offers different search engines. These can be configured in the module settings.

Extensions in the Chat UI

  • Dynamic Text Length in the Chat Footer: The chat footer automatically expands for longer questions and scrolls if necessary. The maximum length of questions can be configured under Branding in the footer.
  • “Show All Sources” Function: The chat by default shows the top 4 sources in AI-generated answers but now offers the option to display all sources (simply click the ”+” to expand).
  • New API Parameters: With message and suggestions, messages and suggestions for the chat can be pre-defined. For example, the chat can be started from a search input field, and the question entered in the search field is passed to the chat for answering. Learn more

New Process Modules and Functionalities

  • Form Module: Create customizable forms with AI-supported validation and autocompletion. Learn more
  • GPT Knowledge Improvements: Combine complex API mappings with JSON pointers, XPath, and the LoyJoy Expressions Engine for powerful integration with legacy systems. Learn more
  • Brevo Module: We now support direct integration with Brevo! Use personalized email marketing automation.
  • New Features for Chat Management: The live chat history can be sent to CRM or ticket systems with the chatHistoryLive function. Learn more

Optimizations for Usability and Design

  • Process Editor: Drag scroll with the middle mouse button for easier navigation.
  • Chat Design: Colors and input fields in the chat adapt to the brand color.
  • Inline Video Playback: Videos in the chat are played inline on mobile devices in the Video Gallery module without switching to fullscreen mode. Learn more

Analytics and Cost Control

  • Extended Analytics for Modules: Track API calls for Google Maps in the Places module to better control costs. Learn more
  • GPT Cost Tracking: Transparent tracking of AI usage.

You can find a complete list of all changes, updated daily, in our Change Log.

Always a step ahead with LoyJoy – discover the latest opportunities for your business.

Azure GPT-4o Mini, Double the Number of Sources

New Standard Model: Azure GPT-4o Mini

  • Integration of Azure GPT-4o Mini as the new standard model for all LoyJoy GPT chats
  • Faster, more accurate and ÂĽ the cost of GPT-3.5 Turbo
  • Still using GPT-3.5 for your LoyJoy chats? Then quickly switch to Azure GPT-4o Mini under “Knowledge” → “Settings” → “GPT Model”

Double the Sources With Azure GPT-4o Mini

  • The number of sources used by the “GPT Knowledge” process module from your knowledge base is doubled
  • This allows for even more accurate answers than before
  • It is enabled for newer LLMs like Azure GPT-4o Mini

New Name Module, IP Address Control, Combobox and Support for Kazakh

New Process Module: Name

  • Combining first name and last name in a single module
  • Collect first and last names in a single step

IP Address Management

  • Gain more control over your bot’s accessibility with our new IP address feature. You can now add specific IP addresses or IP address ranges for access or exclude certain IPs to improve security and targeting options

Combobox in Questionnaires

  • We’ve upgraded the Questionnaire module with a searchable dropdown (Combobox) option. This feature makes it easier for users to find and select options in long lists

New Language: Kazakh

  • We’ve added Kazakh as our 39th supported language

Three New LLMs in One Day: Llama 3.1 405b, GPT-4o Mini and Azure GPT-4o, Hosted in the EU, Now Available in LoyJoy

Llama 3.1 405b:

  • 405 billion parameters for in-depth understanding
  • Strong performance in coding and text analysis
  • More cost-effective alternative to GPT-4o

GPT-4o Mini:

  • Outperforms GPT-3.5 in important benchmarks
  • 60% cheaper and twice as fast as GPT-3.5 Turbo
  • Ideal for fast, cost-sensitive applications
  • Compact size with high performance

Azure GPT-4o:

  • The most powerful LLM GPT-4o to date with increased data security
  • Full EU hosting now available for maximum GDPR compliance
  • The Sweden location is available

Llama-3 70b: Generative AI 100% made in Germany

The new integration of Meta’s open-weight model Llama-3 70b into the LoyJoy Conversational Platform offers a new LLM which is hosted by our German partner primeLine AI in Limburg an der Lahn, Germany and ensures that everything is 100% made in Germany.

Interested? Contact us for activation.

Key Features

  • Hosted in an ISO 27001 certified data center of partimus GmbH in Limburg an der Lahn (part of the primeLine Group)
  • Privacy focused: Data stays in Germany
  • No Azure OpenAI hosting required
  • 100% Made in Germany
  • As always, full GDPR compliance

New LoyJoy Feature: Reranking

Our new Reranking feature is an optional RAG enhancement and improves chatbot responses by intelligently analyzing and prioritizing up to 32 information sources per request. The result is more accurate, relevant, and comprehensive answers.

New LLM: Claude 3.5 Sonnet

We’ve integrated Claude 3.5 Sonnet, Anthropic’s latest AI model, offering superior performance in reasoning, code analysis, and multilingual math, along with improved visual capabilities and cost efficiency.

New LLM Integration: Claude-3 & Llama-3

We have added the two LLMs Claude-3 and Llama-3 to the LoyJoy Platform. You can now use Claude-3 and Llama-3 in your experiences.

OAuth: Super Easy Google Sheets Connection

Google Sheets can now be connected more easily. In the Google Maps and Product Feed modules, Google Sheets can now be authorised as a connector even more easily. Simply connect with your Google account and insert the spreadsheet ID. No key is required for authorisation.

SQL Parser

You can now use SQL to filter data from connectors. Specify the spreadsheet ID and now you can find data even more easily from large amounts of data.

New: GPT-Source Folder

You can now organise your GPT sources in folders. This makes it easier to select the right sources for different experiences.

Tag Suggestions & Questionnaire

This release introduces a new feature that allows you to add tags to answers in the Questionnaire module. This will help you categorize and filter answers more easily and improve your product recommender.

Salesforce Apex API Client

You can now easily integrate your Salesforce Service Cloud account with the Salesforce Service Cloud module. With the new mode “API request”, you can retrieve and/or send data from your Salesforce account on the fly. In addition, you can now use Oauth authorization to easily connect to your Salesforce account.

JSON Validation

We have also released a new JSON validation feature that allows you to validate your JSON code. You can find it in the API client module and in the Salesforce Service Cloud module under Payload.

New Sources API

This release adds a new API that allows you to add sources to be used by GPT. The API can be used to add websites as sources or to upload files such as PDFs. You can use the API to automatically remove or add sources. This allows you to keep your sources up to date without manual intervention.

New Articles Module, Backend Improvements

The new articles module allows you to display selected articles directly in the chat flow. This allows you to highlight certain articles e.g. as an FAQ or to provide an overview over the topics you cover.

Linking directly to articles

Additionally, you can now link directly to articles from the chat flow. This is implemented in a new link selector that can be used in any text field.

LoyJoy Backend Improvements

  • When uploading images, you can now zoom out to e.g. fit a portrait image into a landscape aspect ratio
  • You can switch between sorting by name and sorting by date in the list of experiences

LoyJoyGPT 2.0

This release completely overhauls the GPT integration in LoyJoy. There are new GPT modules such as the GPT follow-up question, GPT Prompt, GPT Smalltalk, and GPT Gateway. The previous GPT integration can be found in the GPT Knowledge module. The new GPT modules are more powerful and flexible than the previous integration and allow you to create more complex and dynamic conversations.