Agentic Customer Service and Sales

Plans for AI Agents. From pilot to rollout.

All plans include chat, phone, Live Agent handover, and EU hosting. 30-day free trial.

4.8 OMR Reviews

4.9 Capterra

Starter

390 € /month

With annual contract

Launch a pilot and deploy AI Agents in weeks, not months.

Book a Demo

Try 30 Days Free

Setup fee No setup fee · 1 h Agent Building
AI Agents Chat / Phone 2
Tools for Agent (selection) Knowledge search (incl. Azure AI Search), web search, product consulting
MCP server
MCP for Analytics
AI Product Advisor with integrated product database
Live Chat with Agent Handover
Available Channels Web Chat, Phone, native apps
Integrations Email dispatch
Users included 2
Phone minutes included 100
Per additional minute 0.29 € · volume pricing on request
Chat conversations included (duration up to 30 minutes) 2,500
Per additional chat conversation with Advanced AI 0.15 €
Per additional chat conversation with Premium AI from 0.30 €
AI Test Automation
"Powered by LoyJoy" badge in chat
Websites for chat (one domain, incl. all subpages) 1
Phone numbers 1
Tenants (Workspaces) 1
Contracts LoyJoy standard contracts
Languages (Chat & Phone) 39
Support Chat, Email
SLA 99.8 %
Versioning Staging / Live Version
Knowledge Sources Websites, Documents
Number of Knowledge Sources 500
Analytics Dashboard
Analytics Export Excel or CSV file
Secure Login with Passkey
SSO with Microsoft Entra ID
Encrypted data transmission and storage
EU hosting and AI models from the EU
Compliant with GDPR, BFSG (Accessibility), EU AI Act
Template Store

Professional

1,490 € /month

With annual contract

Scale with real processes and full integration.

Book a Demo

Try 30 Days Free

Setup fee No setup fee · 2 h Agent Building
AI Agents Chat / Phone 10
Tools for Agent (selection) Knowledge search (incl. Azure AI Search), web search, product consulting, execute processes
MCP server
MCP for Analytics
Workflows with BPMN 2.0 included
Process Modules 100+ modules, including: PDF, Survey, API Client, Appointment Booking, Photo, Salesforce, Hubspot, Brevo, Quizzes, Opt-Ins, Customer Login/SSO in Chat, Coupon Codes, Google Maps, …
AI Product Advisor with integrated product database
Live Chat with Agent Handover
Available Channels Web Chat, Phone, native apps, WhatsApp
Integrations API integration with any system such as Salesforce, Hubspot, SAP, …
Users included 15
Phone minutes included 500
Per additional minute 0.29 € · volume pricing on request
Chat conversations included (duration up to 30 minutes) 10,000
Per additional chat conversation with Advanced AI 0.15 €
Per additional chat conversation with Premium AI from 0.30 €
With own AI API key (e.g. own Azure Subscription) 0.02 €
AI Test Automation
Websites for chat (one domain, incl. all subpages) 2
Additional website (extra domain) 99 €
Phone numbers 5
Additional phone numbers 9 €
Tenants (Workspaces) 2
Additional tenants on request
Contracts LoyJoy standard contracts
Languages (Chat & Phone) 39
Support Chat, Email, Phone
SLA 99.8 %
WhatsApp per phone number 99 €
Versioning Staging / Live Version
Knowledge Sources Websites, Documents, API
Number of Knowledge Sources Up to 10,000 (Fair Use)
Analytics Dashboard
Analytics Export Excel or CSV file
Secure Login with Passkey
SSO with Microsoft Entra ID
Encrypted data transmission and storage
EU hosting and AI models from the EU
Compliant with GDPR, BFSG (Accessibility), EU AI Act
DORA (Digital Operational Resilience Act) available on request
Template Store

Enterprise

Enterprise rollout with compliance, SLA, and personal support.

Book a Demo

Setup fee Individual support
AI Agents Chat / Phone 50
Tools for Agent (selection) Knowledge search (incl. Azure AI Search), web search, product consulting, execute processes
MCP server
MCP for Analytics
Workflows with BPMN 2.0 included
Process Modules 100+ modules, including: PDF, Survey, API Client, Appointment Booking, Photo, Salesforce, Hubspot, Brevo, Quizzes, Opt-Ins, Customer Login/SSO in Chat, Coupon Codes, Google Maps, …
AI Product Advisor with integrated product database
Live Chat with Agent Handover
Available Channels Web Chat, Phone, native apps, WhatsApp, custom integrations
Integrations API integration with any system such as Salesforce, Hubspot, SAP, …
Users included 20
Additional users 49 €
Phone minutes included 1,500
Per additional minute 0.29 € · volume pricing on request
Chat conversations included (duration up to 30 minutes) 25,000
Per additional chat conversation with Advanced AI 0.15 €
Per additional chat conversation with Premium AI from 0.30 €
With own AI API key (e.g. own Azure Subscription) 0.02 €
AI Test Automation
AI Topic Analysis
Summary of all AI dialogues with sentiment analysis
AI Quality Analysis
Websites for chat (one domain, incl. all subpages) 5
Additional website (extra domain) 99 €
Phone numbers 25
Additional phone numbers 9 €
Tenants (Workspaces) 2
Additional tenants 99 €
Contracts Custom contracts
Languages (Chat & Phone) 39
Support Chat, Email, Phone, personal Account Manager
SLA 99.9 %
WhatsApp per phone number 99 €
Versioning Staging / Live Version + 5 versions + rollback
Knowledge Sources Websites, Documents, API
Number of Knowledge Sources Up to 10,000 (Fair Use)
Analytics Dashboard
Analytics Export Excel or CSV file
Connection to Data Warehouse
Secure Login with Passkey
SSO with Microsoft Entra ID
Encrypted data transmission and storage
EU hosting and AI models from the EU
Compliant with GDPR, BFSG (Accessibility), EU AI Act
DORA (Digital Operational Resilience Act) included
Template Store

Unlimited

Business-critical with a dedicated Solution Architect and individual roadmap.

Book a Demo

Setup fee Individual support
AI Agents Chat / Phone unlimited
Tools for Agent (selection) Knowledge search (incl. Azure AI Search), web search, product consulting, execute processes
MCP server
MCP for Analytics
Workflows with BPMN 2.0 included
Process Modules 100+ modules, including: PDF, Survey, API Client, Appointment Booking, Photo, Salesforce, Hubspot, Brevo, Quizzes, Opt-Ins, Customer Login/SSO in Chat, Coupon Codes, Google Maps, …
AI Product Advisor with integrated product database
Live Chat with Agent Handover
Available Channels Web Chat, Phone, native apps, WhatsApp, custom integrations
Integrations API integration with any system such as Salesforce, Hubspot, SAP, …
Users included custom
Additional users custom
Phone minutes included custom
Per additional minute custom
Chat conversations included (duration up to 30 minutes) custom
Per additional chat conversation with Advanced AI 0.15 €
Per additional chat conversation with Premium AI from 0.30 €
With own AI API key (e.g. own Azure Subscription) 0.02 €
AI Test Automation
AI Topic Analysis
Summary of all AI dialogues with sentiment analysis
AI Quality Analysis
Websites for chat (one domain, incl. all subpages) unlimited
Additional website (extra domain) custom
Phone numbers custom
Additional phone numbers custom
Tenants (Workspaces) 2 incl., more unlimited
Additional tenants custom
Contracts Custom contracts
Languages (Chat & Phone) 39
Support Chat, Email, Phone, personal Account Manager
SLA custom
WhatsApp per phone number 99 €
Versioning Staging / Live Version + 5 versions + rollback
Knowledge Sources Websites, Documents, API
Number of Knowledge Sources Up to 10,000 (Fair Use)
Analytics Dashboard
Analytics Export Excel or CSV file
Connection to Data Warehouse
Secure Login with Passkey
SSO with Microsoft Entra ID
Encrypted data transmission and storage
EU hosting and AI models from the EU
Compliant with GDPR, BFSG (Accessibility), EU AI Act
DORA (Digital Operational Resilience Act) included
Template Store
Solution Architect
Custom Feature Development Roadmap slots in further development

Pricing plan comparison
Features
	Starter	Professional	Enterprise	Unlimited
Price	390 € /month With annual contract	1,490 € /month With annual contract	Contact Us	Contact Us
Use Case	Launch a pilot and deploy AI Agents in weeks, not months.	Scale with real processes and full integration.	Enterprise rollout with compliance, SLA, and personal support.	Business-critical with a dedicated Solution Architect and individual roadmap.
	Book a Demo or Try 30 Days Free	Book a Demo or Try 30 Days Free	Book a Demo	Book a Demo
Setup fee	No setup fee · 1 h Agent Building	No setup fee · 2 h Agent Building	Individual support	Individual support
AI Agents Chat / Phone	2	10	50	unlimited
Tools for Agent (selection)	Knowledge search (incl. Azure AI Search), web search, product consulting	Knowledge search (incl. Azure AI Search), web search, product consulting, execute processes	Knowledge search (incl. Azure AI Search), web search, product consulting, execute processes	Knowledge search (incl. Azure AI Search), web search, product consulting, execute processes
MCP server ? Every AI Agent is simultaneously an MCP server – ready for the Agentic Web and connectable to Claude, ChatGPT, or Gemini.	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
MCP for Analytics ? Analyse your AI dialogues directly with Claude, ChatGPT, or Gemini via MCP – no data export required.	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
Workflows with BPMN 2.0	Not included in Starter	included	included	included
Process Modules	Not included in Starter	100+ modules, including: PDF, Survey, API Client, Appointment Booking, Photo, Salesforce, Hubspot, Brevo, Quizzes, Opt-Ins, Customer Login/SSO in Chat, Coupon Codes, Google Maps, …	100+ modules, including: PDF, Survey, API Client, Appointment Booking, Photo, Salesforce, Hubspot, Brevo, Quizzes, Opt-Ins, Customer Login/SSO in Chat, Coupon Codes, Google Maps, …	100+ modules, including: PDF, Survey, API Client, Appointment Booking, Photo, Salesforce, Hubspot, Brevo, Quizzes, Opt-Ins, Customer Login/SSO in Chat, Coupon Codes, Google Maps, …
AI Product Advisor with integrated product database	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
Live Chat with Agent Handover	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
Available Channels	Web Chat, Phone, native apps	Web Chat, Phone, native apps, WhatsApp	Web Chat, Phone, native apps, WhatsApp, custom integrations	Web Chat, Phone, native apps, WhatsApp, custom integrations
Integrations	Email dispatch	API integration with any system such as Salesforce, Hubspot, SAP, …	API integration with any system such as Salesforce, Hubspot, SAP, …	API integration with any system such as Salesforce, Hubspot, SAP, …
Users included ? All users can also act as Live Chat agents – no separate seat licence required.	2	15	20	custom
Additional users	Not included in Starter	Not included in Professional	49 €	custom
Phone minutes included	100	500	1,500	custom
Per additional minute	0.29 € · volume pricing on request	0.29 € · volume pricing on request	0.29 € · volume pricing on request	custom
Our Phone Agents are built on the latest Speech-to-Speech AI for natural voice quality ⚡ Low latency (<500 ms)🎙️ Natural prosody💬 Interruptible🇪🇺 EU hosting Classic voice bots (Speech-to-Text → LLM → Text-to-Speech) sound mechanical. Speech-to-Speech AI understands and responds directly in speech – your customers hear the difference.
Chat conversations included (duration up to 30 minutes) ? A conversation includes all messages within 30 minutes. If a conversation actually lasts longer than 30 minutes, an additional conversation is automatically charged.	2,500	10,000	25,000	custom
Per additional chat conversation with Advanced AI ? Models are selected by LoyJoy, e.g. Gemma 4, GPT-5.4 Mini, Mistral Medium 3.1, GLM-4.7, Claude Haiku	0.15 €	0.15 €	0.15 €	0.15 €
Per additional chat conversation with Premium AI ? Customer chooses model, e.g. GPT-5.4, GPT-4.1, Claude Opus/Sonnet	from 0.30 €	from 0.30 €	from 0.30 €	from 0.30 €
With own AI API key (e.g. own Azure Subscription) ? You use your own OpenAI, Anthropic, or Azure subscription. LoyJoy handles the orchestration and charges only €0.02 per conversation (instead of €0.15 for Advanced AI or from €0.30 for Premium AI).	Not included in Starter	0.02 €	0.02 €	0.02 €
AI Test Automation ? Simply upload an Excel list with questions, answers are generated automatically. No more tedious typing of test questions.	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
AI Topic Analysis ? Topics of dialogues are automatically analysed and made evaluable.	Not included in Starter	Not included in Professional	Included in Enterprise	Included in Unlimited
Summary of all AI dialogues with sentiment analysis	Not included in Starter	Not included in Professional	Included in Enterprise	Included in Unlimited
AI Quality Analysis	Not included in Starter	Not included in Professional	Included in Enterprise	Included in Unlimited
"Powered by LoyJoy" badge in chat	Included in Starter	Not included in Professional	Not included in Enterprise	Not included in Unlimited
Websites for chat (one domain, incl. all subpages) ? One domain (e.g. loyjoy.com) including all subdomains and subpages. Separate country domains (e.g. loyjoy.de, loyjoy.fr) count as additional domains.	1	2	5	unlimited
Additional website (extra domain)	Not included in Starter	99 €	99 €	custom
Phone numbers	1	5	25	custom
Additional phone numbers	Not included in Starter	9 €	9 €	custom
Tenants (Workspaces)	1	2	2	2 incl., more unlimited
Additional tenants	Not included in Starter	on request	99 €	custom
Contracts	LoyJoy standard contracts	LoyJoy standard contracts	Custom contracts	Custom contracts
Languages (Chat & Phone)	39	39	39	39
Support	Chat, Email	Chat, Email, Phone	Chat, Email, Phone, personal Account Manager	Chat, Email, Phone, personal Account Manager
SLA	99.8 %	99.8 %	99.9 %	custom
WhatsApp per phone number	Not included in Starter	99 €	99 €	99 €
Versioning	Staging / Live Version	Staging / Live Version	Staging / Live Version + 5 versions + rollback	Staging / Live Version + 5 versions + rollback
Knowledge Sources	Websites, Documents	Websites, Documents, API	Websites, Documents, API	Websites, Documents, API
Number of Knowledge Sources	500	Up to 10,000 (Fair Use)	Up to 10,000 (Fair Use)	Up to 10,000 (Fair Use)
Analytics Dashboard	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
Analytics Export	Excel or CSV file	Excel or CSV file	Excel or CSV file	Excel or CSV file
Connection to Data Warehouse	Not included in Starter	Not included in Professional	Included in Enterprise	Included in Unlimited
Secure Login with Passkey	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
SSO with Microsoft Entra ID	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
Encrypted data transmission and storage	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
EU hosting and AI models from the EU	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
Compliant with GDPR, BFSG (Accessibility), EU AI Act	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
DORA (Digital Operational Resilience Act) ? For regulated industries (banks, insurers, payment service providers) we offer DORA-compliant contract design, audit rights, and reporting. Individually configurable in the Pro tier, please contact us via our contact form.	Not included in Starter	available on request	included	included
Template Store	Included in Starter	Included in Professional	Included in Enterprise	Included in Unlimited
Solution Architect	Not included in Starter	Not included in Professional	Not included in Enterprise	Included in Unlimited
Custom Feature Development	Not included in Starter	Not included in Professional	Not included in Enterprise	Roadmap slots in further development

Need more support for your build?

Our Agent Building Service supports you on a time-and-materials basis – typically 2 to 10 person-days depending on the complexity of your use case. You can build it yourself, or add our experts as needed.

Frequently Asked Questions

: A conversation includes all messages within 30 minutes between user and AI Agent. If a conversation actually lasts longer than 30 minutes, an additional conversation is automatically charged. Unlike competitors who charge per message, LoyJoy only counts the conversation – regardless of how many follow-up questions your user asks.
: You stay in control at all times: you receive automatic email alerts at 70 %, 85 %, and 100 % of your included volume. If exceeded, additional conversations or minutes are charged transparently at the stated per-unit price – no bill shock. For higher volumes we offer tiered pricing on request.
: No setup fees. Onboarding is included – depending on tier: Starter 1 h onboarding + 1 h agent building, Professional 1 h onboarding + 1 person-day agent building, Enterprise 1 h onboarding + 3 person-days agent building, Unlimited individual support. Need more support with your build? Our Agent Building Service is available on a time-and-materials basis.
: You choose between a monthly term (full flexibility) or an annual contract (discounted rates). With an annual contract, you can cancel or upgrade at the end of the term. A tier upgrade is possible at any time during the year – the difference is charged pro rata.
: Advanced AI (all tiers): Gemma 4, GPT-5.4 Mini, Mistral Medium 3.1, GLM-4.7, Claude Haiku and more – selected by LoyJoy for best price-performance. Premium AI (from Pro): GPT-5.4, GPT-4.1, Claude Opus/Sonnet – you actively choose the model. All models run on our EU hosting infrastructure.
: You use your own OpenAI, Anthropic, or Azure subscription and let LoyJoy handle only the orchestration. You then pay only €0.02 instead of €0.15 (Advanced) or from €0.30 (Premium) per conversation. Worth it if you already have an LLM contract (e.g. Azure OpenAI Enterprise), have negotiated volume discounts with an AI provider, or want to use specific models.
: Classic voice bots use a pipeline of Speech-to-Text → LLM → Text-to-Speech – this sounds mechanical and responds with noticeable delay. Speech-to-Speech AI understands and responds directly in speech – with low latency, natural prosody, and the ability to be interrupted. You pay for premium technology, but your customers hear the difference.
: Web Chat and Phone (Speech-to-Speech) are included in all tiers. From Professional, WhatsApp and Apps via API are also available. WhatsApp costs €99 per month per phone number – Meta fees for outbound sessions are added separately depending on volume (charged transparently).
: Yes. For Municipal Utilities and cooperative banks (Volksbanken/Raiffeisenbanken/Geno Banks) we offer industry-specific rates with DORA compliance included. Contact our sales team for an individual quote.
: You can upgrade at any time – the price difference is charged pro rata. All content (agents, workflows, knowledge base, conversations) remains unchanged. A downgrade is possible at the end of the current billing period.

For Municipal Utilities and Geno Banks, individual terms apply – get in touch.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.