📞 Phonebot made by LoyJoy – Now in Beta!

No more IVR frustration: The new LoyJoy Phonebot with Agentic AI is here 📞

Have you ever tried to solve a complex problem by pressing buttons on the phone? “Press 1 for service… Press 2 for sales…” – we all know these rigid IVR menus and are often frustrated before we even speak to someone.

But what if your customers could simply call in and speak naturally? What if they were greeted not by a robot, but by a competent AI Phone Assistant who understands their issue immediately?

We are thrilled to give you a first look at our latest innovation: The LoyJoy Phonebot is coming.

We are pushing the boundaries of Conversational AI and bringing the intelligence you know from our chat agents to the channel that is still the most important for many people: the phone.

Why Phonebot instead of IVR? 🤔

Classic IVR systems are like digital doormen. They keep customers out and are often off-putting. An AI Phone Agent, on the other hand, is like a concierge. He welcomes you and helps you right away. In many situations, whether on the go in the car or when time is of the essence, voice is simply unbeatable. With recent breakthroughs in generative AI, our Phonebots no longer sound synthetic, but warm, empathetic, and human.

We at LoyJoy are now combining this new generation of voice technology with the power of the LoyJoy platform.

One brain, multiple channels: The LoyJoy magic 🪄

The special thing about the LoyJoy Phonebot is not only that it sounds good. The special thing is what it knows. Many phone solutions on the market are isolated islands. Our approach is different: We connect the Phonebot directly with the LoyJoy AI Agent. Existing chat agents can be quickly expanded into AI phone assistants.

What this means for you:

• No double effort: The Phonebot accesses the same knowledge base and information as your LoyJoy Chat Agent.

• Real actions: The Phonebot can not only chat but also perform real tasks thanks to MCP, such as preparing information, checking order status, or retrieving specific product information.

• Seamless experience: Whether your customer uses your chatbot or the Phonebot, the quality of the response remains at the same high level.

• Data protection: Trust is even more important with voice (biometric data) than in chat. LoyJoy is GDPR-compliant.

In short: Your LoyJoy AI Agent is learning to speak. And it is just as smart as in chat ✅

Future-proof and flexible 🚀

Technology is evolving rapidly. That’s why we designed the LoyJoy Phonebot so that you don’t get stuck in a dead end.

The technology for phonebots and voicebots is advancing rapidly. Therefore, flexibility is key. Our architecture is built in such a way that we are not tied to a single provider of AI models and voices.

A look at the practical side 👀

We are currently testing the technology in a beta phase with initial pilot customers. The first results show: Customers love to simply ask their questions and receive an immediate, precise spoken answer without waiting in line and without complicated menus.

When does it start? 📅 Become a pilot customer

We are currently in an intensive beta phase. The official release of the Phonebot function is planned for the first quarter of 2026.

Don’t want to wait that long? Become a pilot customer and get started with the implementation of your Phonebot at short notice. Contact steffen.wichtrup@loyjoy.com and we will discuss how you can get started as quickly as possible.

Test our Phonebot yourself! 🎤

Curious? You can try out our LoyJoy Phonebot yourself! Just call the number +49 251 97593841. Ask questions about LoyJoy, our technology, or AI in customer service. Our AI Phone Agent is looking forward to your call!

---

— by Steffen Wichtrup