Business Goals

Bellersheim is a medium-sized company that optimises its customer service with LoyJoy.

With Bella, the AI chatbot, Bellersheim offers a digital solution that helps customers get answers to all areas of the company.

Users can select topics or ask their own questions directly. In the area of waste management, the chatbot offers an interactive quiz to test participants’ knowledge.

Results

Bella improves customer service by answering enquiries quickly and efficiently using AI.

The quiz on waste management also increases user engagement.

Overall, user satisfaction is increased by the interactive and user-friendly design of the chatbot.

Watch the Case Video