Success Cases
Belonio Consulting Chat
Belonio has developed a chatbot on the LoyJoy Platform to advise interested parties on finding suitable benefits for their business.
Business Goals
Founded in 2014, the company’s benefits software offers a user-friendly solution that allows companies to make various exclusive offers to their employees. Belonio wanted to digitize and automate their consulting process to reach more potential customers.
Based on the LoyJoy platform, the Belonio team has independently developed an intelligent chatbot that provides personalized advice to help interested parties find the right benefits for each individual business. The chat was designed to both improve the customer experience and relieve the sales team from routine inquiries.
The goal was to create a 24/7 available digital consultant that could conduct complex advisory conversations and generate qualified leads.
Results
The innovative advice via chatbot offers Belonio a highly efficient and interactive way to generate leads and significantly relieve the service team. The chatbot automatically conducts a large portion of initial consultations and pre-qualifies leads.
This resulted in a noticeable reduction in consultation time for the sales team and enabled significantly higher lead processing capacity. The conversion rate from website visitors to qualified leads could be substantially increased.
All processes are handled in strict compliance with GDPR, which strengthens the trust of Belonio’s enterprise customers and positions the company as a technologically advanced partner.