Ziele

Covestro is one of the world’s leading manufacturers of high-quality polymer materials. Based on the LoyJoy platform, a chat “Carli” powered by generative AI was implemented for customers and leads.

Users can find out about Covestro products, case studies and webinars or enter a question in the free text field.

Ergebnisse

With the LoyJoy platform, Covestro has implemented a powerful service chat that supports customers and leads around the clock. Carli connects leads directly with the right contact person and thus contributes to a new, interactive experience.

Watch the Case Video