Business Goals

The skincare experts at Dermasence have developed a skin chat that offers an interactive experience with the help of LoyJoy.

Users can analyse their skin condition and receive personalised skincare recommendations.

The chatbot creates a personalised skincare routine with videos and guides users directly to suitable products in the shop.

Results

Customers are very satisfied with Dermasence’s skin chat.

The personalised customer journey strengthens brand loyalty and customer satisfaction.

The seamless integration into the online shop also leads to an increase in sales.

Watch the Case Video