Success Cases
DTS Service Chat
DTS has implemented a chatbot powered by generative AI for customers and leads.
Business Goals
As an IT provider and software manufacturer, DTS has stood for innovation and expertise throughout Germany and Europe since 1983. The company wanted to modernize its customer service while relieving the burden on the service team.
With the implementation of LARS (Likeable Artificial Robotic Support), DTS offers customers, leads and applicants a generative AI-powered chatbot that is available 24/7 and intelligently answers complex IT questions.
The chatbot was designed not just to answer simple inquiries, but also to provide product consultation and generate qualified leads for the sales team.
Results
Based on the LoyJoy Conversational Platform and supported by GPT-AI, DTS has significantly increased information availability, noticeably improved user interaction and considerably enhanced website usability.
LARS now automatically answers a large portion of incoming customer inquiries, routing only complex cases to the human service team. This resulted in a substantial reduction in processing times and noticeably higher customer satisfaction.
The sales team benefits from better qualified leads that the chatbot pre-categorizes and enriches with relevant contextual information.