Business Goals

Eucerin UK offers its customers interactive advice on skin problems.

With the LoyJoy chatbot, customers can specify affected areas of the body to find suitable Eucerin care products.

The chatbot shows product images, makes recommendations and directs customers straight to the online shop.

Results

Thanks to the automated advice, users immediately receive relevant product recommendations without having to search for a long time.

The chatbot always uses the latest product data and thus automatically stays up to date.

This creates an innovative customer experience that optimally combines advice and the purchasing process.

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