Business Goals

Puky is one of the leading German manufacturers of children’s bicycles and sells its products both in bricks-and-mortar stores and via its own website.

With LoyJoy, a chatbot was developed to improve customer service.

The integrated live chat function allows users to communicate directly with the PUKY experts.

Results

The chatbot enables customer enquiries to be answered more quickly and in a more targeted manner.

The live chat function provides personalised advice in real time.

With the help of LoyJoy, PUKY has been able to improve its service and strengthen customer loyalty.

”LoyJoy enables us to transform complex processes into intuitive chat dialogues. The flexibility and user-friendliness are unrivalled” [Lars Sill, Head of PUKY E-Commerce]

Watch the Case Video