Business Goals

Gemeinschaftsstadtwerke Kamen, Bönen and Bergkamen have created a chatbot on the LoyJoy platform that answers customer questions about their services.

The chatbot’s generative AI guides users directly to relevant information and provides precise answers.

For more complex questions, users have the option of sending an email to the municipal utilities directly in the chat.

Results

The chatbot successfully answers a variety of questions and thus contributes to improving customer satisfaction.

Users quickly receive the information they need and can easily obtain further support if required.

This relieves the burden on service staff in particular.

Watch the Case Video