Business Goals

Tchibo B2B is the business customer division of Tchibo. The coffee experts supply companies, catering businesses and offices with customized coffee solutions. The LoyJoy chatbot supports lead generation and qualification. It asks about the requirements for the coffee solution in order to create individual offers.

Results

The chatbot developed on the LoyJoy Conversational Platform offers a playful way to find the perfect coffee solution from Tchibo.
The chatbot optimizes the service experience through a structured dialogue, resulting in higher product interaction and more satisfied customers.

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