Success Cases
Tchibo
With the help of the LoyJoy platform, Tchibo B2B optimizes its sales process by efficiently recording customer requirements and providing tailor-made coffee solutions for business customers.
Business Goals
Tchibo B2B is the business customer division of Tchibo. The coffee experts supply companies, catering businesses and offices with customized coffee solutions. The LoyJoy chatbot supports lead generation and qualification. It asks about the requirements for the coffee solution in order to create individual offers.
Results
The chatbot developed on the LoyJoy Conversational Platform offers a playful way to find the perfect coffee solution from Tchibo.
The chatbot optimizes the service experience through a structured dialogue, resulting in higher product interaction and more satisfied customers.