Success Cases
Ask TRUMPF
With the help of the LoyJoy platform, TRUMPF has created a chatbot that answers questions about TRUMPF products and forwards them to the right contact person.
Business Goals
TRUMPF SE is a leading global family-owned company that develops machine tools, laser technology and electronics for industrial applications.
With the help of LoyJoy, the chatbot ‘Ask TRUMPF’ was created, which answers questions about the company and the products that require explanation.
It also helps to find the right contact person.
Results
Using the latest AI, the chatbot is able to answer questions about the products around the clock. This takes the pressure off the service team.
The chat also helps to put you in direct contact with the right person. As a result, enquiries are processed faster and new leads are generated.