Business Goals

With more than 145 years of experience in innovative heating technology, Vaillant attaches great importance to customer-oriented service and individual advice.

In order to relieve the customer service team, the most frequently asked questions and a detailed advice route are presented in a chat on Vaillants website.

Results

Thanks to the convenient and engaging chat experience, customers of Vaillant use the chat frequently to quickly find the right product or content.

The automated processes ensures that consumer issues are resolved while reducing the workload of the customer service team.

Watch the Case Video