Business Goals

The Westerwald Bank wanted to enable customers access to core service processes 24/7 with a convenient and AI-powered conversational assistant.

The chatbot supports in the subjects of online banking, banking account and card cases, personal issues and informs about the branch offices.

Results

“Clara Wäller” supports customers in banking activities, answers basic questions automatically and offers a live chat.

Customers can book appointments in a simple and joyful way. Minimal data privacy footprint and encrypted data transfer.

Watch the Case Video