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Westerwaldbank
Interview at data:unplugged
Success Cases
Volksbank AI Support with LoyJoy
Several Volksbanken use LoyJoy to offer AI support, live chat, and 30+ automated processes – delivering service excellence 24/7 to their banking customers.
Business Goals
The Westerwald Bank wanted to enable customers access to core service processes 24/7 with a convenient and AI-powered conversational assistant.
The chatbot supports in the subjects of online banking, banking account and card cases, personal issues and informs about the branch offices.
Results
“Clara Wäller” supports customers in banking activities, answers basic questions automatically and offers a live chat.
Customers can book appointments in a simple and joyful way. Minimal data privacy footprint and encrypted data transfer.
Video Testimonial
At data:unplugged, Westerwaldbank shares how AI support, live chat, and over 30 automated processes are modernising customer service in banking.