Business Goals

Westfalen AG is a leading supplier of speciality gases. Together with LoyJoy, a chatbot was developed, in addition to other use cases, to relieve the burden on customer service.

The chatbot helps customers to find the nearest dealer, reach the right contact person and answer general questions.

Results

Thanks to LoyJoy, Westfalen AG has succeeded in optimising its customer service.

Customers are forwarded directly to the right channels and thus reach the right contact person quickly and easily.

The chatbot thus improves the customer experience, reduces waiting times and increases the efficiency of the service process.

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