Business Goals

Wine retailer Wine in Black has realised an intelligent sommelier with LoyJoy. Customers describe their wine requirements and the chatbot suggests suitable wines.

It accesses the shop database so that only available products are recommended. In addition to product images, a detailed explanation of the selection is presented.

Results

Customers can add the wine directly to their shopping basket and receive a coupon code from the chatbot as an incentive to buy.

The chatbot facilitates the customer’s decision-making process through targeted recommendations and queries.

The link to the shopping basket promotes sales.

Watch the Case Video