Build AI Agents that actually resolve customer requests.
Why Agentic AI now?
What is LoyJoy?
- AI Agents (Act)
Generative AI answers questions, runs tools and works with your enterprise data, on the AI model of your choice.
- Process Orchestration (Orchestrate)
A no-code BPMN engine models dialogs and processes, with rules, routing, experiments, and analytics.
- Integration Layer (Connect)
Any MCP server and native connectors link CRMs, DWHs, PIM, payment, and custom REST/GraphQL services.
Visually or in conversation with your AI assistant
- AI Agents & Knowledge
Curated sources (PDF/DOCX/XLSX/PPTX, websites, knowledge bases), guardrails and prompts you control. Plus direct access to complete documents such as insurance policy terms.
- No-Code BPMN 2.0
Design dialog flows and real processes: conditions, loops, webhooks, human-in-the-loop.
- LoyJoy Headless
Your business team builds, optimizes and monitors AI Agents directly from Claude, ChatGPT, Microsoft Copilot or other AI assistants that support MCP. Included in all plans.
- Latest AI Models
Gemma 4 on our own hardware by default. Plus always access to the latest AI models, from GPT and Claude to open-source models like GLM and Kimi. Selectable per tenant, no lock-in to a single model.
- Smart Product Advisor
GPT Recommender builds intelligent product advisors without programming, with follow-up questions, product suggestions, availability, and add-to-cart.
- Avatar Integration
HeyGen, D-ID, and Moonscale avatars integrate seamlessly into LoyJoy agents, for personalized and engaging customer experiences.
One agent for chat, phone and your customers' AI agents
- AI Phone Agents (Voice)
AI agents on the phone that resolve requests end-to-end: low latency, natural voices, barge-in, and SIP telephony connection. Same agent as in chat, 40 languages, seamless handover to live agents.
- Voice in chat
With one click, customers switch to voice mode in the web chat and talk to the agent like on the phone, without calling. Same agent, same knowledge, same processes.
- Multi-Channel Deployment
Build once, deploy everywhere: web chat, WhatsApp and messengers. The same agent in every channel, responsive, accessible and screen reader compatible.
- Live-Chat & Handover (async)
When a request needs human empathy or expertise, the AI agent hands over to a live agent with full context. Customers are notified and can continue later.
- MCP: Client & Server
Every LoyJoy agent uses external MCP servers as tools and is one itself. Connect systems without code, and let your customers' AI agents use your services directly.
- WebMCP: your website for AI agents
External AI assistants such as ChatGPT discover approved services on your website, such as tariff recommendations or appointment booking, and call them directly. Curated and approved by you.
Coming soon
Quality you can measure
- AI Testing Automation
Upload a question catalog, including follow-up questions and multiple languages, and check every answer automatically. Ideal before each go-live and after model or knowledge changes.
- AI Quality Check
AI reviews your dialogs and highlights optimization potential and missing data, for better deployment quality.
Enterprise and above- AI analysis of conversations
Conversations are summarised automatically and rated by sentiment, topics are detected and made filterable. See what customers ask about and where content is missing.
Enterprise and above
Governance, security and control
- Versioning & Control
Staging and live operation are separated. Changes are approved and published, and older versions can be restored at any time.
- Enterprise Role & Rights Management
Fine-grained user permissions and roles for large organizations, full control over access and authorizations.
- Privacy, Security & Compliance
EU hosting and features designed to support GDPR, the EU AI Act, DORA and accessibility law. The chat LLM Gemma 4 runs on our own hardware in Germany, telephony in its own EU Data Zone. Encryption in transit and at rest.
- OAuth Authentication in Chat
Secure customer identification with OAuth providers such as Microsoft Entra ID or Keycloak. The agent then works with customer-specific data, or you restrict access to registered users.
- Multi-Language & Localization
40 languages available including German, English, Spanish, French, Chinese, and Arabic (RTL), global rollouts and local adaptations.
Customer-facing AI Agents, built without coding
Excerpt from the 100 process modules:
Voice service that actually resolves requests, not just routes them
EU Data Sovereignty
Platform for Every Role
- Business & CX
Build agents without code, own the copy and optimize with A/B tests. AI Quality Check shows where to improve.
- IT & Security
Standardized integrations, identity, observability, SLAs, policies. Enterprise role & rights management for large organizations.
- Ops
Multi-tenant rollout, localization in 40 languages, change control, releases. Complete versioning with history and OAuth authentication for secure user management.
