LoyJoy Platform — Agentic AI at the Customer Interface
- AI Agents (Act)
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Generative AI answers questions, runs tools, and works with your enterprise data. Bring your own LLM (OpenAI/Azure OpenAI) or use pre‑integrated options.
- Process Orchestration (Orchestrate)
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A no‑code BPMN engine models dialogs and processes, with rules, routing, experiments, and analytics.
- Integration Layer (Connect)
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MCP and native connectors link CRMs, DWHs, PIM, payment, and custom REST/GraphQL services.
Why Agentic AI now?
- AI Agents & Knowledge
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Curated sources (PDF/DOCX/XLSX/PPTX, websites, knowledge bases). Guardrails and prompts you control. Optional BYO‑LLM.
- Latest AI Models
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Always access to the latest AI models: Scaleway GPT‑OSS‑120B, GPT‑5 Nano, GPT‑5 Mini, Mistral Medium, and more.
- AI Quality Check
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AI reviews your dialogs and highlights optimization potential and missing data — for better deployment quality.
- No‑Code BPMN 2.0
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Design dialog flows and real processes — conditions, loops, webhooks, human‑in‑the‑loop.
- AI Testing Automation
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Upload test questions for automatic simulation — no manual chat operation needed. Quick verification for model or knowledge base changes.
- Smart Product Advisor
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GPT Recommender builds intelligent product advisors without programming — with follow‑up questions, product suggestions, availability, and add‑to‑cart.
- Multi‑Channel Deployment: Chat & Phone
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Build once, deploy everywhere: Web chat, phone assistants (phonebots), WhatsApp, social messengers. Same AI agent works across all channels — responsive, accessible, screen reader compatible.
- OAuth Authentication in Chat
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Secure customer identification with OAuth providers (Azure Active Directory, Keycloak) — restrict access to registered users.
- Avatar Integration
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HeyGen, D‑ID, and VidLab7 avatars integrate seamlessly into LoyJoy agents — for personalized and engaging customer experiences.
- Live‑Chat & Handover (async)
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Seamless switch from automation to human agents; users get notified and can continue later.
- Versioning & Control
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View history of your changes, restore older versions — the last five versions are always saved for complete project control.
- Enterprise Role & Rights Management
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Fine‑grained user permissions and roles for large organizations — full control over access and authorizations.
- MCP & System Access
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Prepare for the 'agentic web': grant scoped, auditable access to internal services and third‑party APIs.
- Multi‑Language & Localization
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39 languages available including German, English, Spanish, French, Chinese, and Arabic (RTL) — global rollouts and local adaptations.
- Privacy, Security & Compliance
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EU hosting, GDPR by design, AI Act‑ready, DORA‑aware ops, accessibility support; encryption in transit and at rest.
- 1. Connect
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Attach systems and data (CRM, ERP, DWH, PIM, ticketing) via connectors, MCP tools, or REST.
- 2. Orchestrate
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Model dialog and business flow in BPMN, add rules and approvals, define guardrails.
- 3. Resolve
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Let agents execute tasks end‑to‑end; hand over to humans when needed; measure KPIs in analytics.
Customer-facing AI Agents, built without coding
Excerpt from the 100 process modules:
More powerful experiences, simpler for business
Customers Should Experience Joy
- Business & CX
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Launch journeys without code, own copy and variations, iterate with A/B tests. AI Quality Check supports optimization efforts.
- IT & Security
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Standardized integrations, identity, observability, SLAs, policies. Enterprise role & rights management for large organizations.
- Ops
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Multi‑tenant rollout, localization in 39 languages, change control, releases. Complete versioning with history and OAuth authentication for secure user management.
