AI Agent With Feedback Question
Description
This AI agent goes beyond simply answering your questions with generative AI. It implements an intelligent process to ensure the quality of its answers. The AI proactively decides whether a feedback query (e.g., “Was this answer helpful?”) is appropriate. In the event of negative feedback or critical inquiries, the agent seamlessly provides various handover options to a human employee, such as requesting a callback, initiating a live chat, or automatically creating a support ticket.
Highlights
Highlights
- AI-Powered Responses
- Integrated quality assurance
- Intelligent handover logic
Improve your experience with AI Agent Feedback
Ensure the highest quality of service. Use the AI agent’s logic to determine when a manual handover or feedback query is necessary. This way, you can ensure quality assurance in customer interactions, avoid unnecessary questions, and refer the customer to a human expert at the right time.
Steps to Get Started
- Add this template to your personal workspace in LoyJoy.
- Customize the Prompt and System Message in the AI Agent to reflect your brand’s tone and style.
- To use the GPT Knowledge module, add your companies documents, websites and knowledge bases to the LoyJoy knowledge database.