AI Chatbot With Feedback Question
Description
This chatbot does more than just answer questions with generative AI. The AI also decides whether a feedback question such as “Was this answer helpful?” is appropriate. If the customer thinks that the answer was not helpful, a callback can be requested, a ticket created or a live chat started.
Highlights
Highlights
- AI-Powered Responses
- Individual chat logic
Improve your experience with GPT Feedback
Ensure that you only ask for feedback when it makes sense and avoid annoying your users with unnecessary questions. Use generative AI to determine if a feedback question like “Was this answer helpful?” is appropriate to ask the user. React accordingly.
Steps to Get Started
- Add this template to your personal workspace in LoyJoy.
- Customize the Prompt and System Message in the GPT module to reflect your brand’s tone and style.
- To use the GPT Knowledge module, add your companies documents, websites and knowledge bases to the LoyJoy knowledge database.