Business Goals

With the chatbot created on the LoyJoy platform, Diamant Zucker offers its customers a holistic service experience.

The chatbot answers questions about products, helps with the search for recipes and assists with product selection.

Users can also take part in competitions and sign up for the newsletter via the chatbot.

Results

Thanks to the LoyJoy chatbot, Diamant Zucker was able to significantly increase interaction with customers.

Users benefit from an improved service experience, which leads to more entries in competitions and a higher number of newsletter subscriptions.

Watch the Case Video