Success Cases
Eucerin Brazil Anti-Pigment Chat
With the implementation of a versatile chatbot, Eucerin Brazil has brought its customers closer to their favorite skincare brand.
Business Goals
Eucerin Brazil offers its customers simple and interactive advice on its anti-pigment products with the help of the LoyJoy platform.
The intelligent chatbot, which is based on generative AI, answers questions about the individual products and makes product suggestions.
The chat draws on the expertise of Eucerin experts.
Results
The chatbot enables quick and uncomplicated product recommendations.
The direct link to the online shop promotes lead generation and sales.
Eucerin benefits from an optimised digital customer journey and reduced workload for the service team.