Business Goals

Eucerin Brazil offers its customers simple and interactive advice on its anti-pigment products with the help of the LoyJoy platform.

The intelligent chatbot, which is based on generative AI, answers questions about the individual products and makes product suggestions.

The chat draws on the expertise of Eucerin experts.

Results

The chatbot enables quick and uncomplicated product recommendations.

The direct link to the online shop promotes lead generation and sales.

Eucerin benefits from an optimised digital customer journey and reduced workload for the service team.

Watch the Case Video