Business Goals

TRUMPF is a leading global family-owned company that develops machine tools, laser technology and electronics for industrial applications.

A chatbot powered by generative AI has been implemented on the company website with the help of the LoyJoy platform.

Results

Embedded in the TRUMPF website, the chatbot supports customers and leads with questions about the company.

Thanks to generative AI, the chatbot is able to provide answers based on the TRUMPF knowledge database, thereby increasing customer satisfaction and reducing the workload of the customer service team.

Watch the Case Video