Business Goals

The Westfalen Group is active in technical gases, refrigeration and heating, service stations and mobility, and respiratory home therapy. For their liquid gas division, a GPT AI-powered chat was created on the LoyJoy platform.

Customers and leads can get all necessary information about the different offers of Westfalen and can send concrete inquiries for specific solutions to Westfalen.

Results

Customers can conveniently enter requests for liquid gas directly in the chat. Because of its interactive interface, the chat performs better than any traditional request form.

In addition, the automation saves time for the service staff.

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