Business Goals

With the LoyJoy platform, Westfalen AG has developed an intelligent chatbot that guides B2B customers through the entire enquiry process for specialty gases.

The chatbot records all relevant information, such as the number of components, concentrations and quantities.

The integrated generative AI answers customer questions, even during the enquiry process.

Results

Thanks to the chatbot, Westfalen was able to significantly optimise the enquiry process for specialty gases.

The digital solution ensures greater customer satisfaction and supports lead generation through the combination of structured data collection and intelligent question answering.

Watch the Case Video