Trust Center | LoyJoy

Overview
Get an overview about the LoyJoy platform

Chat Widget
The LoyJoy Chat UI is a customizable chat widget for websites and native apps.

Generative AI & GPT
LoyJoy GPT automatically answers queries about knowledge, follow-up questions or small talk.

Model Context Protocol
Prepare your business for the Agentic Web with MCP. Give AI agents like Gemini access to your services.

Expression Engine
LoyJoy provides a powerful expression engine to evaluate expressions.

BPMN 2.0
How LoyJoy uses BPMN 2.0 to model and execute business processes.

Analytics
Full transparency in every customer interaction – live analytics, funnel tracking, A/B tests, and GDPR-compliant insights.

WhatsApp-Integration
Use over 40 LoyJoy modules to connect with your customers in WhatsApp.

Compliance
GDPR, EU AI Act, DORA, and Accessibility compliant – LoyJoy meets all regulatory requirements for enterprise chatbots.

Integrations
Over 30 plug-&-play modules connect LoyJoy with CRM, Marketing, Data Warehouses, and REST or Webservice APIs.

Live-Chat
With LoyJoy Live Chat engage with customers instantly and answer questions.

Product Finder
LoyJoy's Product Finder helps customers find the right product for their needs.
Platform
Conversational Marketing for Consumer Brands
Learn about Consumer Brands leveraging conversations to build better consumer relationships.

AI Agents for Banks and Financial Institutions
Find out how Banks offer service excellence 24/7 with AI, process automation, and live chat.

AI Agents for Insurers
As a member of InsurLab Germany, LoyJoy is the leading partner for Conversational AI in the German insurance industry.

AI Agents for Utilities & Energy Companies
Learn how utilities and energy companies use LoyJoy's AI chat to support and delight their customers.

AI Agents for B2B Manufacturing & MedTech
Lead qualification & AI-based product recommendation for complex B2B products – seamlessly integrated into your website. Connected to Salesforce, SAP & your PIM.

Agentic AI for E-Commerce
AI Customer Service & AI Shopping Assistant – integrated in no time with Shopify, Shopware & Co.

AI Agents for Educational Institutions and Universities
Study guidance & study buddy support – AI chatbots for universities and educational providers.
Industries
Cases
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About
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Trust Center

Everything you need to know about our security measures, data protection, and commitment to compliance.

Security, Data Protection, and Compliance Documents

BFSG EU Declaration of Conformity June 5, 2025: This EU Declaration of Conformity confirms the LoyJoy Conversational AI Platform adheres to EU accessibility requirements (BFSG) based on standards like DIN EN 301 549:2021-03 and WCAG 2.1 AA.
Brief Statement on the EU AI Act May 20, 2025: LoyJoy GmbH as an operator (deployer) of an AI system using Microsoft Azure OpenAI Services, Mistral, Scaleway or Anthropic
Data Privacy February 5, 2025: The LoyJoy Cloud Platform is designed to minimize data footprint while providing flexible options for data storage and encryption.
Data Processing Agreement (DPA) April 2, 2025: This Data Processing Agreement (DPA) between LoyJoy GmbH and the customer pursuant to Art. 28(3) GDPR.
IT & Data Security Measures September 12, 2025: The IT security measures implemented at LoyJoy to meet information security, privacy and compliance requirements.
Sub Processors List August 27, 2025: LoyJoy GmbH uses the following sub processors for processing personal data. Annex 2 to the DPA.
Supplement to Your Privacy Policy January 1, 2024: This document contains a suggestion for supplementing your privacy policy.
Technical and organizational measures according to Article 32 GDPR July 1, 2025: LoyJoy GmbH implements the following technical and organizational measures (TOMS) to ensure compliance with the provisions of the General Data Protection Regulation (GDPR). Annex 1 to the DPA.