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AI Agents That Handle Customer Requests End to End

Customer requests are solved, not just 'answered'. LoyJoy is the no-code platform for agentic AI at the customer interface. LoyJoy combines generative AI with a drag & drop process builder and live chat. Business departments can independently implement intelligent agents.

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Brands that trust LoyJoy

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What Our Customers Achieve with LoyJoy

24/7 AI Customer Service Automation at RTL+

Thanks to generative AI and LoyJoy's no-code platform, 98% of customer inquiries are resolved directly.

Lead and Opt-in Generation at Deutsche Telekom

From form to dialog: 200% increased conversion rate in lead generation.

Medical Expertise at Paul Hartmann AG

Challenging medical inquiries are answered correctly by LoyJoy AI agents in 98% of cases.

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The easiest platform for enterprise chatbots

With LoyJoy, you can easily build your AI agents using drag & drop. LoyJoy combines the strengths of structured processes, such as speed, low costs, and audit compliance, with the magic of agentic AI.

● 100 process modules: turn your AI agents into powerful digital assistants. Instead of simple question-and-answer chatbots, you can help customers conclusively.
● No code drag & drop: Simply insert modules using drag & drop and configure them conveniently, without any programming.
● If/then and other logic: Use if-then logic, expression engines, and functions for advanced applications.
● Integrated live chat: You can transfer customers to your team at any time.

Agentic AI for your customers, leveraging your knowledge, processes, and systems

Agentic AI makes your chatbots truly intelligent. Choose your preferred model at any time – such as GPT-4.1, GPT-o4-mini, Claude 3.7, or Llama 3. Does your IT department develop its own models on the Azure platform? They can be seamlessly integrated into LoyJoy.

● Agentic RAG: Crawler for websites, PDFs, Office documents, or API feeds; SharePoint connection via Azure AI Search. The agentic RAG understands follow-up questions, breaks down complex multiple queries, and always delivers the best answer quality thanks to AI re-ranking.
● Product Recommender: Intelligent product recommendations: LoyJoy connects directly to your product data. This allows the AI to make smart recommendations. Your customers can simply describe their requirements via text or voice. The AI finds the most suitable products.
● Model Context Protocol (MCP): “USB-C for AI”: MCP is the universal interface that AI agents use to access knowledge databases and software tools. Reasoning models plan their steps in advance and then call up specific connected systems – this is how they resolve customer issues conclusively.

Attractive, accessible chat UI for enthusiastic customers

Customers want convenient digital processes. LoyJoy's chat UI adapts to your brand specifications. With smooth animations and gamification, it's really fun to use. Our Home View is a useful addition that offers an app-like entry point.

● Can be used anywhere: LoyJoy chat runs across all channels: on websites, in native apps, in Facebook and Instagram Stories, in TikTok Ads, and more.
● Gamification: Our gamification engine provides the extra wow factor with entertaining animations and mini-games.
● Accessibility: The LoyJoy chat UI is accessible and screen reader compatible. It meets WCAG 2.1 AA standards, making it accessible to all users.
● Customizable: Customizable to your brand. You can configure your own logos, colors, fonts, and many other details.

Integration into existing systems

Easily connect your AI agents to your existing systems.

Integration into existing systems is easy with our integration modules. You will find special modules for Salesforce, Hubspot, Zapier, Workato, OneTrust, Brevo, Inxmail, CleverReach, and more. Our Swiss Army knife is the API client module. Even for connecting your individual APIs, no programming is required.

Auth0
MailChimp
Azure AD
Brevo
CleverReach
Campaign Monitor
HubSpot
Inxmail
Keycloak
Optimizely
Rapidmail
Salesforce
Workato

Auth0
MailChimp
Azure AD
Brevo
Campaign Monitor
CleverReach
HubSpot
Inxmail
Keycloak
Optimizely
Rapidmail
Salesforce
Workato

Enterprise features & compliance out-of-the-box

With LoyJoy, you're on the safe side: We comply with all relevant legal requirements – from GDPR and the EU AI Act to DORA and accessibility. The LoyJoy platform is operated within the EU, encrypts data in transit and at rest, and does not process personal data without consent.

● Automated AI testing: Integrated test runs regularly check chatbot flows and AI responses to ensure quality and reliability.
● Multilingualism: LoyJoy supports multiple languages in parallel – you can reach your customers globally in their preferred language.
● Role & rights concept: Granular permission system for teams – control who can view or edit which content. Ideal for enterprise governance.
● Multi-tenancy: Set up multiple tenants/workspaces (e.g., for different countries or brands) – perfect for global rollouts within a single platform.
● Analytics & Monitoring: Complete transparency for every interaction. See in live dashboards where users drop out, which conversations are successful, and where there is room for improvement.
● Secure Login (SSO/Passkeys): LoyJoy supports multiple passkey login methods for seamless and secure user login.

Testimonials

Renowned Enterprises and Mid-sized Companies Trust LoyJoy.

“LoyJoy creates real 'aha' moments for our customers and takes conversion rates and customer engagement to a new level. The platform handles our scale with ease, even during peak periods. It's a lasting positive experience.”

Carsten Akman

Head of Permission & Customer Management, Deutsche Telekom
“We work closely with LoyJoy on a global scale. The platform is a key enabler of our goal to build 1:1 relationships with our 1 bn+ consumers. The 'Joy' part touches our consumers emotionally and makes it wildly successful.”

Ben Polter

Global CRM Manager, Beiersdorf AG
“Digital communication is increasingly becoming the most important aspect of brand management, because only here a 1:1 dialogue with the target group is possible. LoyJoy is the perfect tool for this.”

Jörg Büttner

Marketing Director, Kölln
“LoyJoy is our number 1 communication tool for our website activities. For users it is super easy to handle which leads to high engagements. We really appreciate the modern interface, the innovative functions as well as the capability to build personalized solutions.”

Lisa Hemes

Group Digital Activation Manager, Savencia
“From approaching customers to qualifying them to automating service requests. Loyjoy is used by us in many ways and helps us to qualify contacts and provide direct help to customers.”

Daniel Düngel

Head of Growth, Belonio GmbH
“The personal support from LoyJoy is outstanding. The LoyJoy team makes proactive suggestions for optimization for specific projects, always keeping in mind our individual use case and the added value for our company.”

Nicolas Klasmeier

Product Owner, RTL Interactive GmbH
“Especially in customer service, LoyJoy can significantly contribute to case redirection and automation of customer requests via the LLM connection, thereby reducing costs and improving the CX.”

Sarah-Céline Schubert

Management Consultant, Iskander Business Partner GmbH
“LoyJoy enables us to transform complex processes into intuitive chat dialogs. The flexibility and ease of use are second to none”

Lars Sill

Head of E-Commerce at PUKY GmbH & Co.KG

RTL+

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TRUMPF

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Westfalen AG

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Westerwaldbank

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Melitta

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SCHOTT AG

Interview at the data:unplugged

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Frequently asked questions

: LoyJoy is a Conversational AI Platform that enables businesses to automate customer service, sales, and marketing processes through chat. It combines no-code process automation with generative AI and live chat for a seamless customer experience.
: LoyJoy might be considered a chatbot platform, but it's actually much more. Besides using generative AI to answer questions, it also offers powerful no-code process automation and live customer support.
: Try a subscription free for 30 days, no credit card required. After your trial, you can pick a pricing plan that suits the size and stage of your business. Starting at just 500 Euro per month for small and medium-sized business.
: LoyJoy is a technology company from Münster, Germany. It was founded in 2018 by Ulf Loetschert and Dr. Ulrich Wolffgang.
: Yes, LoyJoy is used by many large enterprises, banks, and insurers in Europe under the GDPR jurisdiction. Data is only processed in the EU, the data transfer and data at rest is encrypted. This also applies to the generative AI.
: No. Your data belongs to you only. It will not be shared with others or used to train the AI outside of your LoyJoy tenant.
: LoyJoy uses a combination of structured processes and generative AI. This means that the AI can only answer questions based on your data and knowledge base.
: No. In addition to pre-built integrations such as Salesforce, LoyJoy offers an API client module that lets you connect your APIs without any coding. It’s designed to be easy to use and requires no programming knowledge.
: No. LoyJoy does not use your data to train the AI or to generate answers. Each LoyJoy AI Agent can only access information that is directly provided to it, such as by crawling your website, uploading documents, or connecting MCP tools.
: The time it takes to create a LoyJoy AI Agent can vary depending on the complexity of the use case and the required customizations. However, a simple agent can typically be up and running within a few hours.
: LoyJoy offers comprehensive support in creating and implementing AI agents. Our team is here to help ensure that your agent is optimally configured and meets your requirements. However, you can also do everything yourself if you prefer.

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AI Agents That Handle Customer Requests End to End

Brands that trust LoyJoy

Fast track to success

24/7 AI Customer Service Automation at RTL+

Lead and Opt-in Generation at Deutsche Telekom

Medical Expertise at Paul Hartmann AG

Get started in minutes with our templates

AI Chatbot With Feedback Question

Insurance Application Process

Raffle With Wheel of Fortune

Product Finder powered by AI

Go live in record time

Agentic AI for your customers, leveraging your knowledge, processes, and systems

Attractive, accessible chat UI for enthusiastic customers

Integration into existing systems

Enterprise features & compliance out-of-the-box

Testimonials

RTL+

TRUMPF

Westfalen AG

Westerwaldbank

Melitta

SCHOTT AG

Frequently asked questions

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