Business Goals

Paul Hartmann AG is a leading German company that manufactures and distributes innovative medical and care products.

With the help of the LoyJoy platform, an innovative chatbot with a voice avatar was implemented. Eva understands text and voice input and responds both in chat and via an audio track.

Results

With the introduction of the voice avatar Eva, Hartmann has turned chat into an interactive and more human conversational experience.

The innovative nature of the chatbot not only increases user-friendliness, but also takes customer communication to a new level.

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