Success Cases
Physik Instrumente (PI)
Gemeinsam mit dem LoyJoy-Partner Avaus hat PI einen Chatbot entwickelt, der Nutzern hilft, mehr über die Produkte zu erfahren.
Business Goals
Physik Instrumente (PI) is a leading supplier of precise positioning systems and linear actuators.
Together with LoyJoy partner Avaus, a chatbot was developed to help users find out more about the products.
Users can select questions or ask them in the free text field.
If necessary, they can submit an enquiry directly to get in touch with an expert.
Results
The precise, AI-driven answers to technical product enquiries reduce the workload on service staff and increase support efficiency.
Interested parties receive direct answers to their product questions, which supports conversion to sales on the website.
Overall, the chatbot increases customer satisfaction through uncomplicated interaction.