Success Cases

Stadtwerke Herne

Together with with our partner Trianel GmbH and Stadtwerke Herne AG, LoyJoy is enabling the use of artificial intelligence in customer service for municipal utilities through an innovative AI chatbot.

Stadtwerke Herne

Business Goals

The municipal utility “Stadtwerke Herne” wanted to implement a new customer chat enhanced by GPT AI. Together with our partner Trianel a new experience was developed.

Trained using an extensive knowledge base, the chatbot not only gives coherent responses, but also impeccable accuracy.


From assisting with meter readings to guiding customers through payment adjustments, the chatbot named “Erna” is ready to provide fast, reliable support which frees up the customer service team and helps them to spend more time with customers.

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