LoyJoy
tests

Volksbank chatbot template for service and banking

Description

Support your customers with the service processes of your Volksbank for seamless and efficient communication. Live at Evangelische Bank, Westerwaldbank and further cooperative banks. Compatible with the new accessible CMS by Atruvia.

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Highlights

Highlights

  • Banking Processes
  • Efficient Customer Support

What the template does

The template delivers a service chatbot for Volksbanken with pre-configured topic areas for the most common requests.

Topic areas in the base version:

  • Online banking
  • Account, card and credit
  • Service and personal data
  • Saving and investing
  • Generative AI for free-text queries

Each area is adjustable and extendable in the no-code editor. Live at Evangelische Bank, Westerwaldbank and further cooperative banks. Compatible with the new accessible CMS by Atruvia.

How to start

  1. Add the template to your workspace.
  2. Adjust topic areas and bank-specific processes.
  3. Connect online banking systems via API client.

More Volksbank use cases at /en/industries/banking/.

Customers

Evangelische Bank Private Customers

Evangelische Bank, a specialist bank for customers in the church, healthcare, social services, retail, and private sectors, wants to support its customers with a new chat experience that includes ChatGPT.

Westerwaldbank service chat

Westerwaldbank uses LoyJoy for AI support, live chat and over 30 automated processes in banking customer service.