LoyJoy Success Cases

Conversational AI Platform

Success Stories: How Our AI Agent Platform Boosts Brands

Many great companies are already benefiting from LoyJoy. Their goals are diverse: 24/7 customer service automation with AI agents, improved lead conversion, increasing sales through AI recommendations, gaining marketing permissions, and enhancing customer loyalty.

Wine in Black

Wine retailer Wine in Black has realised an intelligent sommelier with LoyJoy.

Westfalen Special Gas Configurator

With the smart chatbot from Westfalen and LoyJoy, the enquiry process for specialty gases is now child's play.

Westfalen

Together with LoyJoy, Westfalen AG has developed a chatbot, among other use cases, to relieve the burden on customer service.

TRUMPF

With the help of the LoyJoy platform, TRUMPF has created a chatbot that answers questions about TRUMPF products and forwards them to the right contact person.

Deutsche Telekom

Lead generation with an A/B tested 300 % conversion boost.

Stadtwerke Witten

To sweeten the Advent season, Stadtwerke Witten offered its customers a Christmas competition.

Stadtwerke Kamen

Gemeinschaftsstadtwerke Kamen, Bönen and Bergkamen have created a chatbot on the LoyJoy platform that answers customer questions about their services.

R+V

With the help of LoyJoy, R+V built the chatbot Emmie, which successfully optimises the customer journey.

Puky Live Chat

To optimise customer service, PUKY offers a live chat for its customers.

Physik Instrumente (PI)

Gemeinsam mit dem LoyJoy-Partner Avaus hat PI einen Chatbot entwickelt, der Nutzern hilft, mehr über die Produkte zu erfahren.

Ottobock

Ottobock has developed a prosthesis chat with the help of LoyJoy.

Melitta OTTO Anniversary

To mark OTTO's anniversary, Melitta has launched a promotion for its customers.

Melitta Cashback

Melitta relies on innovative digital solutions to take the customer journey to the next level.

Kölln

Kölln launches a chatbot competition with LoyJoy for the new RELOAT drinkable meal.

KESSEBÖHMER

Kesseböhmer has launched an HR chatbot to optimise the HR area.

Hartmann

Paul Hartmann AG has implemented an innovative chatbot with a voice avatar that answers all questions relating to wound care for healthcare professionals.

Hartmann

Thanks to LoyJoy, Paul Hartmann AG was able to implement two innovative chatbots with voice avatars and sustainably optimise its customer service.

Hansaplast

Hansaplast uses a chatbot created with LoyJoy to draw attention to its new product.

Hansaplast

Hansaplast conducts a newsletter survey with the help of LoyJoy.

Eucerin

By introducing a versatile chatbot, Eucerin UK has connected its customers even more closely with their favourite skincare brand.

Eucerin

To improve customer service, Eucerin has developed a live chat with LoyJoy.

Eucerin

With the implementation of a versatile chatbot, Eucerin Brazil has brought its customers closer to their favorite skincare brand.

EDEKA

To mark its new partnership with PAYBACK, EDEKA has launched an exclusive Christmas quiz for employees.

DIPLOMA DiploBot

The DIPLOMA University of Applied Sciences has developed LoyJoy, a chatbot that answers questions about its educational programmes.

Diamant Zucker

Diamant Zucker has created a recipe bot with the help of LoyJoy that offers customers a holistic service experience.

Diamant Zucker

Diamant Zucker has developed a Christmas competition on the LoyJoy platform, exclusively for the Diamant community.

Dermasence skincare chat

With the innovative skin chat from Dermasence and LoyJoy, skincare is now interactive and exciting!

congstar

The mobile phone provider Congstar has developed an interactive tariff advisor chatbot using the LoyJoy platform.

congstar

The mobile phone provider Congstar uses a chatbot created with LoyJoy to offer its users personalised smartphone deals.

congstar

The mobile phone provider Congstar uses the LoyJoy platform for an interactive Christmas quiz.

congstar

The mobile phone provider Congstar helps its customers to find the right prepaid top-up method.

BRITA Spain discount campaign

BRITA, the expert name in water filtration, is breaking new ground in Spain to attract newsletter subscribers.

BERND BLINDOW GROUP Consultancy-Chatbot

Together with LoyJoy, the BERND BLINDOW GROUP has created a chatbot that answers its customers' questions about the educational programme.

BELLERSHEIM

With Bella, the AI chatbot, Bellersheim offers a digital solution that helps customers get answers to all areas of the company.

ALDI

Followers of the ALDI North Group's WhatsApp channel were once again able to take part in an exclusive competition and submit feedback suggestions for the WhatsApp channel. ALDI has already gained 10,000 new subscribers through the competition.

ALDI

As an enthusiastic customer, ALDI Nord has already successfully implemented numerous projects with LoyJoy based on various use cases.

ALDI

ALDI North customers have the chance to win one of 200 limited edition Aldi Nord Hackenporsche.

ALDI

ALDI has come up with a surprise for its birthday customers with the help of a LoyJoy chatbot.

ALDI

ALDI Nord customers can now take part in a fun quiz to find out which fruit or vegetable suits them best.

ALDI

For their 2024 christmas campaign ALDI once again created a Advent calendar based on the LoyJoy platform.

ADAC Insurance

ADAC Insurance relies on an interactive LoyJoy chatbot to generate leads for its international travel health insurance during the travel season.

Eucerin

Conversational product recommender rolled out to over 25 countries.

Ottobock

Book product demos and chat live with the experts.

Ottobock

Ottobock has developed a service chat for specialist staff using the LoyJoy platform.

Volksbanken

Several Volksbanken use LoyJoy to offer AI support, live chat and 30+ automated processes.

Melitta

Customers register their coffee maker via chat to receive additional benefits.

WGV Insurance

Take out insurance in a seamless conversation. Get your YoungDriver policy via chat.

Vaillant

The chat guides customers to find the right Vaillant product. Many customers look for heat pumps.

Puky

The popular children's bike brand offers product and dealer finders, as well as live chat for customers.

CosmosDirekt

Promoting Football insurance to Gen Z and Gen Y. It's simply CosmosDirekt's private accident insurance.

BRITA

Conversational product advice for BRITA. Helping consumers to find the best water filter via chat.

congstar

The telecommunications brand advises its prepaid customers in the chat on top-up options.

NIVEA

Beloved skin care brand NIVEA promoted their new product launch via LoyJoy chat and achieved a major boost in on-site engagement compared to the original static landing page.

Savencia

For the 50th anniversary of the market-leading cheese brand Géramont, a chat-based competition with on-pack promotion was created.

zeb

zeb's banking consultants now conduct their studies via chat and thus attract more respondents.

Deutsche Telekom

As part of the loyalty program, all customers received a birthday surprise, including personalized coupons and chat congratulations.

Tchibo

With the help of the LoyJoy platform, Tchibo B2B optimizes its sales process by efficiently recording customer requirements and providing tailor-made coffee solutions for business customers.

Covestro

Together with LoyJoy, DAX-listed company Covestro has developed a chatbot that provides specialist staff with quick access to safety data sheets (SDS).

ALDI

For their 2023 christmas campaign ALDI once again created a Advent calendar based on the LoyJoy platform.

ALDI

Followers of the ALDI North WhatsApp channel could participate in an exclusive raffle and submit feedback suggestions for the WhatsApp channel. The raffle enabled ALDI to significantly increase its subscriber base.

Diamant Zucker

With the GPT feature of the LoyJoy platform, Diamant Zucker has created a new recipe finder for its customers.

RTL+

RTL wanted to implement an automated chat and was one of the first customers to rely entirely on generative AI.

Kölln

German oat producer Kölln uses the LoyJoy platform for raffles aimed at increasing newsletter subscriptions.

Eucerin

As a surprise for their newsletter subscribers, Eucerin set up a chat-based advent calendar on the LoyJoy platform.

Eucerin

As a surprise for their newsletter subscribers, Eucerin set up a chat-based advent calendar on the LoyJoy platform.

Evangelische Bank

Evangelische Bank, a specialist bank for customers in the church, healthcare, social services, retail, and private sectors, wants to support its customers with a new chat experience that includes ChatGPT.

DFB ePokal

The German Football Association (DFB) wanted to increase the number of registrations for the DFB ePokal powered by ERGO, a German insurance company.

SCHOTT CERAN

In an effort to enhance its worldwide customer support, SCHOTT CERAN aimed to integrate a chat function for immediate access to FAQs and a platform for inquiries.

DEPT

DEPT wants to enhance its recruitment and application procedures.

Ferrero

For the summer, Ferrero excites consumers with an interactive quiz and sweepstakes.

CosmosDirekt

Germany's leading direct insurer CosmosDirekt has created an advent calendar on the LoyJoy platform.

Nissan

For the launch of its new e-POWER technology Nissan set a LoyJoy chat where customers can learn about the new technology, arrange test drives and receive concrete offers.

zeb

To create a new recruiting experience for their talent acquisition, zeb, one of Europe's leading consulting firms for the financial services industry, implemented a LoyJoy chat on their website.

Stadtwerke Herne

Together with with our partner Trianel GmbH and Stadtwerke Herne AG, LoyJoy is enabling the use of artificial intelligence in customer service for municipal utilities through an innovative AI chatbot.

Savencia

For their German website, Savencia implemented a new AI-powered chat experience. Users can ask Käse-Karl questions about Savencia's cheese products and browse through delicious recipes.

ALDI

ALDI uses LoyJoy to interact with GenZ on TikTok, Snapchat, Instagram. A raffle was set up where users had to upload an ALDI receipt.

Melitta

Coffee lovers can chat with Melitta's AI-assisted service chat on the Dutch website and receive comprehensive information about the various coffee machines.

SCHOTT

To aquire new talents, SCHOTT planned to integrate a chatbot to provide instant access to FAQs and a application option within the chat.

die Bayerische Insurance

Based on the LoyJoy platform, the German insurance company 'die Bayerische' has implemented a new AI-based insurance chat.

Dermasence

Dermasence, specialist in medical skin care, switched from a traditional static website to a LoyJoy chat to explain their products better.

NIVEA MEN & Real Madrid

For their Spanish affiliate NIVEA MEN teamed up with wolrd-class soccer club Real Madrid and created an incredible experience that transformed Madridistas into NIVEA MEN fans.

Senger

The Senger car dealership group wanted to optimize the process of data collection in sales. With a LoyJoy chatbot, all data is now collected automatically.

Jobin Hood

Jobin Hood uses LoyJoy as a central app to bring employees and companies together. The chat embodies the business model of Jobin Hood.

Westfalen

Westfalen improves customer service with a GPT AI-powered chat. Customers can conveniently enter requests for liquid gas directly in the chat. The automation saves time for the customer service team.

Savencia

Savencia created a great Advent calendar for its customers in 2023, based on the LoyJoy platform. The calendar was published on the German website ich-liebe-kaese.de and offered daily changing prizes with the chance to win a travel voucher as the main prize.

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