Cases | LoyJoy

Conversational Platform

Success Stories: How Our Platform Boosts Brands

Many great brands already benefit from LoyJoy. Their goals are manifold. Better lead conversion, increased sales, gaining marketing permissions, customer service automation, customer loyalty.

Deutsche Telekom

Lead generation with an A/B tested 300 % conversion boost.

Eucerin

Conversational product recommender rolled out to over 25 countries.

Ottobock

Book product demos and chat live with the experts.

Volksbanken

Several Volksbanken use LoyJoy to offer AI support, live chat and 30+ automated processes.

Melitta

Customers register their coffee maker via chat to receive additional benefits.

WGV Insurance

Take out insurance in a seamless conversation. Get your YoungDriver policy via chat.

Vaillant

The chat guides customers to find the right Vaillant product. Many customers look for heat pumps.

Puky

The popular children's bike brand offers product and dealer finders, as well as live chat for customers.

CosmosDirekt

Promoting Football insurance to Gen Z and Gen Y. It's simply CosmosDirekt's private accident insurance.

BRITA

Conversational product advice for BRITA. Helping consumers to find the best water filter via chat.

congstar

The telecommunications brand advises its prepaid customers in the chat on top-up options.

NIVEA

Beloved skin care brand NIVEA promoted their new product launch via LoyJoy chat and achieved a major boost in on-site engagement compared to the original static landing page.

Savencia

For the 50th anniversary of the market-leading cheese brand Géramont, a chat-based competition with on-pack promotion was created.

zeb

zeb's banking consultants now conduct their studies via chat and thus attract more respondents.

Deutsche Telekom

As part of the loyalty program, all customers received a birthday surprise, including personalized coupons and chat congratulations.

ALDI

For their 2023 christmas campaign ALDI once again created a Advent calendar based on the LoyJoy platform.

Diamant Zucker

With the GPT feature of the LoyJoy platform, Diamant Zucker has created a new recipe finder for its customers.

RTL+

RTL wanted to implement an automated chat and was one of the first customers to rely entirely on generative AI.

Kölln

German oat producer Kölln uses the LoyJoy platform for raffles aimed at increasing newsletter subscriptions.

Eucerin

As a surprise for their newsletter subscribers, Eucerin set up a chat-based advent calendar on the LoyJoy platform.

Evangelische Bank, a specialist bank for customers in the church, healthcare, social services, retail, and private sectors, wants to support its customers with a new chat experience that includes ChatGPT.

DFB ePokal

The German Football Association (DFB) wanted to increase the number of registrations for the DFB ePokal powered by ERGO, a German insurance company.

SCHOTT CERAN

In an effort to enhance its worldwide customer support, SCHOTT CERAN aimed to integrate a chat function for immediate access to FAQs and a platform for inquiries.

DEPT

DEPT wants to enhance its recruitment and application procedures.

Ferrero

For the summer, Ferrero excites consumers with an interactive quiz and sweepstakes.

CosmosDirekt

Germany's leading direct insurer CosmosDirekt has created an advent calendar on the LoyJoy platform.

Nissan

For the launch of its new e-POWER technology Nissan set a LoyJoy chat where customers can learn about the new technology, arrange test drives and receive concrete offers.

zeb

To create a new recruiting experience for their talent acquisition, zeb, one of Europe's leading consulting firms for the financial services industry, implemented a LoyJoy chat on their website.

Stadtwerke Herne

Together with with our partner Trianel GmbH and Stadtwerke Herne AG, LoyJoy is enabling the use of artificial intelligence in customer service for municipal utilities through an innovative AI chatbot.

Savencia

For their German website, Savencia implemented a new AI-powered chat experience. Users can ask Käse-Karl questions about Savencia's cheese products and browse through delicious recipes.

ALDI

ALDI uses LoyJoy to interact with GenZ on TikTok, Snapchat, Instagram. A raffle was set up where users had to upload an ALDI receipt.

Melitta

Coffee lovers can chat with Melitta's AI-assisted service chat on the Dutch website and receive comprehensive information about the various coffee machines.

SCHOTT

To aquire new talents, SCHOTT planned to integrate a chatbot to provide instant access to FAQs and a application option within the chat.

die Bayerische Insurance

Based on the LoyJoy platform, the German insurance company 'die Bayerische' has implemented a new AI-based insurance chat.

Dermasence

Dermasence, specialist in medical skin care, switched from a traditional static website to a LoyJoy chat to explain their products better.

NIVEA MEN & Real Madrid

For their Spanish affiliate NIVEA MEN teamed up with wolrd-class soccer club Real Madrid and created an incredible experience that transformed Madridistas into NIVEA MEN fans.

Senger

The Senger car dealership group wanted to optimize the process of data collection in sales. With a LoyJoy chatbot, all data is now collected automatically.

Jobin Hood

Jobin Hood uses LoyJoy as a central app to bring employees and companies together. The chat embodies the business model of Jobin Hood.

Westfalen

Westfalen improves customer service with a GPT AI-powered chat. Customers can conveniently enter requests for liquid gas directly in the chat. The automation saves time for the customer service team.

Savencia

Savencia created a great Advent calendar for its customers in 2023, based on the LoyJoy platform. The calendar was published on the German website ich-liebe-kaese.de and offered daily changing prizes with the chance to win a travel voucher as the main prize.